Terms of Service

Welcome to saifgro.com (the "Website"), operated by Saifgro ("Saifgro," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Website, including any inquiries, sample requests, or business communications submitted through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Saifgro

Saifgro is an India-based export business supplying coco peat, coir substrates, and related growing media products to horticulture, greenhouse, hydroponic, and agricultural businesses internationally, including in the European Union, Middle East, North America, and East Asia.

2. Use of the Website

You agree not to:

• Use the Website in any way that violates applicable local, national, or international law
• Submit false, misleading, or fraudulent information through our inquiry forms
• Attempt to gain unauthorized access to any part of the Website or our systems
• Use automated means (bots, scrapers) to access or extract data without our prior written consent
• Interfere with or disrupt the security or performance of the Website

3. Product Information

We make reasonable efforts to ensure product descriptions and specifications are accurate. Product parameters (EC, pH, moisture content, expansion ratio) represent our standard manufacturing targets and are verified through internal and, where applicable, third-party lab testing. Actual results may vary within stated tolerances due to the natural, agricultural origin of our raw materials. Product availability, pricing, MOQ, and lead times are subject to change and will be confirmed directly during the quotation process; nothing on the Website constitutes a binding offer to sell.

4. Inquiries, Samples, and Quotations

Submitting an inquiry, sample request, or quotation request through our Website does not create a binding contract. Any actual sale of goods will be governed by a separate agreement, purchase order, proforma invoice, or contract mutually agreed upon between Saifgro and the buyer, setting out applicable pricing, Incoterms, payment terms, and delivery timelines.

5. Intellectual Property

All content on this Website — including text, graphics, logos, images, and the Saifgro name and branding — is the property of Saifgro or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

6. Third-Party Links and Services

Our Website may contain links to third-party services (such as WhatsApp) not owned or controlled by Saifgro. We are not responsible for the content, privacy practices, or terms of any third-party service.

7. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, except as otherwise agreed in a separate binding sales agreement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Saifgro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website. This limitation does not apply to obligations undertaken under a separately executed sales agreement.

9. Export Compliance

Buyers are responsible for ensuring their import of products from Saifgro complies with all applicable laws in their own country, including customs, phytosanitary, and import permit requirements. Saifgro provides standard export documentation as part of the shipping process, but compliance with destination-country import regulations remains the buyer's responsibility.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India, unless otherwise agreed in writing as part of a separate commercial contract.

11. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.