Privacy Policy

Saifgro ("Saifgro," "we," "us," or "our") is committed to protecting the privacy of visitors to our website (saifgro.com) and individuals who contact us regarding our coco peat and coir export products. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or submitting an inquiry to us, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you submit an inquiry through our contact form, email us, or message us via WhatsApp, we may collect:

• Full name
• Work email address
• Company / organisation name
• Target export country
• Inquiry type (e.g. sample request, quotation, partnership/distributor, general inquiry)
• Product(s) of interest and estimated monthly quantity
• Any additional details you choose to share with us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect technical information including your IP address and approximate location, browser and device type, pages visited, and referring website. We use Google Site Kit (which may include Google Analytics) to understand how visitors use our website. Google's own privacy practices govern data it processes on our behalf — see policies.google.com/privacy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, sample requests, and quotation requests
• Evaluate potential business and distribution partnerships
• Communicate with you about our products, pricing, and export capabilities
• Improve our website and understand visitor behavior
• Comply with legal, regulatory, and export documentation requirements
• Prevent fraud and maintain website security

We do not use your information for automated decision-making that produces legal or similarly significant effects.

3. How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate our website and communications (e.g. hosting, email, analytics), logistics and customs partners where necessary to fulfill a shipment, or legal/regulatory authorities where required by law. We do not share your contact details with manufacturing partners, competitors, or third parties for their independent marketing use.

4. International Data Transfers

Saifgro is based in India. If you are contacting us from the European Union, United Kingdom, Middle East, North America, or elsewhere, your information will be transferred to and processed in India. Where required by applicable law (such as GDPR for EU/UK visitors), we take reasonable steps to ensure your information receives an adequate level of protection.

5. Cookies

Our website may use cookies to remember preferences and understand traffic patterns via Google Analytics/Site Kit. You can control or disable cookies through your browser settings; this may affect certain website functionality.

6. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, maintain our business relationship, comply with legal and export documentation obligations, or as otherwise required by law.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a portable copy of your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us at sales@saifgro.com. If you are in the EU/UK and believe we have not addressed your concern adequately, you may lodge a complaint with your local data protection authority.

8. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for business use by adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.